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REFUND & EXCHANGES

HOW TO RETURN

You have 14 days from the shipping date of your order to return your purchase from RR-OM.com. RR-OM charges 10,00 EUR shipment costs. The items must be in perfect condition.

For returning your item(s) is mandatory to communicate first the company by sending an email to sales@rr-om.com with all the information of the order.

 

HOW TO EXCHANGE

You have 14 days from the shipping date to exchange your purchase from RR-OM.com. RR-OM charges 10,00 EUR shipment costs.

If you prefer to exchange it for another item, you must ask for a return and make a new purchase.

For exchanging your item(s) is mandatory to communicate first the company by sending an email to sales@rr-om.com with all the information of the order.

The original items should be returned within 14 days of the request for exchange. If the deadline has passed and we have not received the original items, the value of the second delivery will be charged to the same payment method as the original.

 

Please also remember…

  • Only one exchange request can be done at a time for the same order. You may add up to 5 items per exchange request.
  • The option to exchange does not appear if the item purchased is no longer available.

 

REFUND

The refund will be made via the same payment method used to make the purchase.

You will receive email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.